Information We Collect
Personal Information You Provide
When you register for felionexura's income budgeting platform, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, and postal address. We also gather financial information relevant to budgeting services, such as income ranges and expense categories you wish to track.
During account setup, you may choose to provide additional details about your financial goals and preferences. This information helps us customize your budgeting experience and provide more relevant recommendations for managing your income effectively.
- Full name and contact details (email, phone, address)
- Financial information including income ranges and expense categories
- Account preferences and budgeting goals
- Communication history with our support team
- Payment information for subscription services
Automatically Collected Information
Our platform automatically collects certain technical information when you visit our website or use our mobile application. This includes your IP address, browser type, device information, and usage patterns. We use this data to improve our service performance and user experience.
- Device identifiers and technical specifications
- Log files containing access times and pages viewed
- Geographic location data (with your consent)
- Application usage statistics and feature interactions
How We Use Your Information
felionexura uses your personal information primarily to provide and improve our income budgeting services. We process your data to create personalized budgeting recommendations, send account updates, and ensure the security of your financial information.
Primary Uses of Your Data
We never sell your personal information to third parties. Your financial data is used exclusively to provide budgeting services and improve your user experience on our platform.
Service Provision and Account Management
- Creating and maintaining your felionexura account
- Providing personalized budgeting recommendations and insights
- Processing payments and managing subscription services
- Sending important account notifications and service updates
- Responding to customer support inquiries and providing assistance
Platform Improvement and Analytics
We analyze usage patterns and user feedback to enhance our budgeting tools and develop new features. This analysis helps us understand which aspects of our platform are most valuable to users and where improvements are needed.
Our development team reviews aggregated, anonymized data to identify trends in user behavior and preferences. This insight guides our product roadmap and helps us create more effective budgeting solutions for our Australian users.
Information Sharing and Disclosure
felionexura maintains strict policies regarding information sharing. We do not sell, rent, or trade your personal information to marketers or other third parties. Any sharing of your data is limited to specific circumstances outlined in this policy.
Service Providers and Business Partners
We work with carefully selected service providers who assist in operating our platform and delivering our services. These partners include cloud hosting providers, payment processors, and customer support platforms. All service providers are bound by strict confidentiality agreements and are authorized to use your information only as necessary to perform services on our behalf.
- Cloud hosting services for secure data storage and platform operation
- Payment processors for handling subscription and transaction processing
- Customer support tools to manage and respond to user inquiries
- Analytics services for aggregated usage statistics and performance monitoring
Legal Requirements and Safety
We may disclose your information when required by Australian law or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others. This includes cooperating with law enforcement investigations and responding to valid legal processes such as court orders or subpoenas.
Data Security Measures
Protecting your financial information is our top priority. felionexura employs multiple layers of security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Advanced firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls and monitoring
- Multi-factor authentication for account access
Administrative Controls
Our employees receive regular training on data protection and privacy practices. Access to personal information is limited to authorized personnel who need the information to perform their job functions. We maintain detailed access logs and regularly review permissions to ensure appropriate data handling.
Reporting Security Concerns
If you suspect any unauthorized access to your account or notice suspicious activity, please contact our security team immediately at security@felionexura.com. We investigate all security reports promptly and take appropriate action to protect your information.
Your Privacy Rights
Under Australian Privacy Law and the Privacy Act 1988, you have several important rights regarding your personal information. felionexura is committed to helping you exercise these rights and maintaining control over your data.
Access and Correction Rights
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. You can access most of your information directly through your felionexura account dashboard, or you can contact our privacy team for assistance.
- Request a copy of all personal information we have collected about you
- Correct inaccurate or outdated information in your account
- Update your communication preferences and account settings
- Request deletion of your account and associated personal data
Data Portability and Deletion
You can export your budgeting data from felionexura in standard formats, allowing you to transfer your information to other financial management tools if desired. When you request account deletion, we remove your personal information from our active systems, though some data may be retained for legal compliance purposes as outlined in our retention policy.
To exercise any of these rights, please contact us at privacy@felionexura.com or use the privacy settings in your account dashboard. We respond to all requests within 30 days and provide clear information about any actions taken.
Data Retention Policy
felionexura retains your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and the purpose for which it was collected.
Retention Periods by Data Type
- Account information: Retained while your account is active plus 7 years after closure
- Financial data and budgeting records: Retained for 7 years after account closure
- Communication records: Retained for 3 years from last interaction
- Technical logs and usage data: Retained for 12 months
- Marketing consent records: Retained until consent is withdrawn plus 3 years
When retention periods expire, we securely delete or anonymize your information. Some data may be retained longer when required by Australian financial regulations or if needed for legal proceedings. We regularly review our retention practices to ensure compliance with current privacy laws.
International Data Transfers
felionexura primarily stores and processes your data within Australia using local data centers. However, some of our service providers may process data in other countries with strong privacy protections, including the United States and European Union member states.
When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions recognized under Australian privacy law. All international transfers comply with the Privacy Act 1988 and maintain the same level of protection as data stored in Australia.
Cross-Border Data Protection
We only work with international service providers who demonstrate strong privacy protections and agree to handle Australian customer data in compliance with our privacy standards and local regulations.
Children's Privacy Protection
felionexura's income budgeting platform is designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will delete that information promptly.
Parents and guardians who believe their child has provided personal information to felionexura should contact us immediately at privacy@felionexura.com. We take children's privacy seriously and will investigate any concerns promptly while taking appropriate action to protect minors' information.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email and provide prominent notice on our website at least 30 days before the changes take effect.
Minor updates and clarifications may be made without advance notice, but we will always update the effective date at the top of this policy. We encourage you to review this privacy policy regularly to stay informed about how we protect your information.